Cookie & Privacy policy

Dutch Quality Shoes B.V., hereinafter called: “DQS”, “we” “us”, with its registered office at IABC 5258A, (4814 RD) in Breda, attach great importance to protecting your privacy. Your (personal) data are therefore carefully processed and secured by us. In this privacy statement, we explain which personal data we collect and use, as well as for what purpose. This privacy statement applies to all our services, including visits to our website and platform. By visiting our website or using our services, you agree to our privacy statement.

Read this privacy statement carefully to understand our policies and practices regarding the processing of personal data by DQS. If you do not agree with our policies and practices, we recommend that you do not use our services.

This privacy statement may change from time to time. The most recent version of the privacy statement is always available on our website. Your continued use of this website after we have made changes will be considered acceptance of those changes.

If you have any questions or comments about this privacy statement or our practices, contact us at: privacy@dqshoes.com.

Personal data that we process
Personal data is any data that can be traced back to you as an individual. For instance, your name, phone number, address or email address. But data such as your IP address or your customer/account number are also personal data. And other data unique to you, such as your order history or surfing behaviour.

DQS may process your personal data because you use our services, you create an account with us and/or because you provide these data to us yourself. For example, you may provide us with your contact details if you wish to communicate with us, if you create an account via our website or if you place an order (without creating an account), if you wish to receive further information about our services, if you wish to apply for a position within our organisation or if you wish to transact with us.

We then process this personal data to perform our services and/or inform you. Without this personal data, it is not possible for us to provide our services and/or inform you.

Depending on how you use our website, we may collect different types of data, including:

• data that identifies you personally, such as name, email address, account number, address details and telephone number;
• data about your internet connection, including the IP address, the marketing that led you to our website and data about the use of the website;
• data about products or web pages you view, the products you add to your shopping cart and purchases you make through our website.

Data we collect directly from you when you provide it to us.

Personal:

• first name and surname;
• gender;
• address details, delivery address and billing address (if different);
• date of birth;
• telephone number;
• email address;
• payment details (see also further explanation below);
• account details if you choose to create an account with us;
• other personal data that you actively provide, for example if you contact us, in correspondence and by telephone, when you write a review or participate in a customer satisfaction or market survey;
• interests and preferences.

If you contact our customer service team, we may ask for additional information so that we can respond to your queries as thoroughly and completely as possible.

To provide a better customer experience, we sometimes request additional information such as shopping preferences, product interests and email notification preferences. Whether or not your provide this information is completely optional and left to you.

Order data:

• history of the products you purchase;
• billing data;
• product data;;
• return information;
• communication with customer service.

Payment details:

We offer common payment methods - in particular Klarna, prepayment, credit card or PayPal. To make payments, we collect the payment data provided by you. We receive other payment data from external payment service providers and credit information agencies, with whom we cooperate for payment execution and creditworthiness checks. We only pass on such data to our payment service provider and then only that data which is necessary for processing the payment.

Data we collect automatically as you navigate our website.
We use automatic data collection technologies, including third-party services, to collect additional data about your devices, browsing actions and patterns, including:

• details about your visits to our website, including page views and clicks, search activity, shopping cart activity, location data and the resources you access and use on the website;
• data about your computer and internet connection, such as browser type, browser version, operating system and IP address. This data allows us to see which parts of our website are most visited and allows us to improve the quality of your online experience by recognising and offering more of the features and services you want. To better understand and optimise the user experience, we also use third-party user session recording technology. The recording does not show us any personal data that the user enters on our website;
• data about your online activities within a certain period of time and on third-party websites or other online services (behavioural tracking).

The automatic collection of this data helps us to maintain and improve our website. It also allows us to check system and server integrity, and to provide you with a more personalised service. We collect this data automatically using cookies. You will find more information about this in this privacy statement.

Special and/or sensitive personal data that we process
Our website and/or service does not intend to collect data on website visitors who are under 16 years of age, unless they have permission from parents or guardian. The DQS website is not intended for persons under 16 years of age. We do not allow anyone under 16 to register with us, nor do we knowingly send email correspondence or knowingly collect personal data from persons under 16. If we find that we have collected or received personal data from a person under 16 years of age, without verifiable parental consent, we will delete that data immediately.

However, DQS cannot always verify that a visitor is over 16. We therefore advise parents to be involved in their children's online activities, in order to avoid collecting data about children without parental consent. If you have reason to believe that we have collected personal data about a minor without such consent, contact us at privacy@dqshoes.com and we will delete this data.

Purpose and basis of which we process personal data
DQS collects and uses your personal data to deliver the information, services and services you have requested and to administer the website. DQS may also use your personal data to inform you of DQS's services through our newsletter. We may also use your personal data to conduct research and analysis in order to improve both our website and our services.

DQS also processes your personal data for the following purposes:

• to allow you to create an account;
• to place and process an order;
• to process your payment;
• to deliver goods to you;
• to be able to call or email you if this is necessary to carry out our services;
• to inform you of changes to our services and products;
• consider your application for a vacancy when you apply for a job with us;
• to market related communications via Google and Social Media if you have given us permission to do so;
• to identify your interests so that we can market to you personally based on the data processed.

DQS needs a legal basis to process your personal data. DQS will process your personal data based on processing grounds such as:

• performance of a contract. For example, to fulfil an order you have placed on our website, we may need to process your payment details, as well as your contact and shipping details and information about your purchase;
• legal requirement. Certain laws and/or regulations may require DQS to collect and retain information for a certain period of time for tax purposes, or to prevent fraud and other illegal activities;
• consent. For example, when you choose to receive mail marketing, you consent to us processing your email address and/or contact details to send you emails about special offers and sales, product launches. In the case of consent, you have the right to withdraw it at any time.

We may also process your personal data for our legitimate interests. These interests include, but are not limited to:

• improving our products and services;
• understanding how our customers use our products, services and website;
• researching and analysing the products and services our customers want;
• researching, measuring and analysing the effectiveness of marketing techniques;
• soliciting customer feedback on product satisfaction;
• personalising our offers and website for a better experience; and/or
• keeping our website safe and secure.

Storing of personal data
The starting point for the storage of personal data is that all data should not be kept longer than necessary. DQS will therefore store personal data no longer than strictly necessary to realise the purposes for which the data are collected. Exceptions to this are data that we need to keep for longer because the law requires us to do so.

Where we store your data
We store your data within the European Economic Area ("EEA"). However, some of the data we collect may be transferred to or stored at a destination outside the EEA, for example because one of our third-party service providers is based there. Where this occurs, we will ensure that this is done in a secure and lawful manner. In such cases, DQS will take appropriate measures to ensure that your data is protected to the fullest extent possible, such as agreeing with the recipients of standard data protection provisions established by the European Commission. If you have any questions about this, you can contact our Data Protection Officer for that purpose. You can do this by sending an email to privacy@dqshoes.com.

Sharing of personal data with third parties
DQS does not share, sell or trade your data to third parties and only provides it if it is necessary for the performance of our agreement with you (including for billing and collection purposes) or to comply with a legal requirement.

However, the personal data you provide may in some cases be processed by third parties. We only share the data necessary for the task performed for us by the external service provider. The personal data you provide may be transferred to the following third parties:

• payment services, collection agencies and credit reference agencies;
• ICT service providers such as hosting providers and website developers;
• technical service providers;
• review or research platforms for web shops;
• advertising and marketing partners;
• logistics companies;
• DQS partners;
• government.

These third parties are bound by contractual and other legal obligations to treat your personal data confidentially and to respect your privacy. They therefore only have access to the personal data they need to carry out their work. If required, we will enter into a processing agreement with these third parties.

Sometimes we need to transfer personal data to the government. This may occur first of all if certain government institutions need this data for the performance of their tasks, such as the tax authorities. The police or judiciary may also need certain data in case of fraud or abuse. Finally, certain regulators may access personal data in the context of an investigation.

Use of personal data within the DQS group of companies
Many systems and technologies are used jointly within the DQS group of companies. This gives us the opportunity, to offer you a more beneficial, better, more secure, more uniform and more interesting service. Therefore, those companies and departments within the DQS Group are granted access to your data, which they need to fulfil our contractual and legal obligations or to fulfil certain functions within the DQS Group.

Partners in the DQS platform
As part of the DQS partner programme, we offer other suppliers (our DQS partners) the opportunity to sell their products (the DQS partner products) via our website and/or platform. Within the scope of the DQS partner programme, our website and platform serves as a sales platform, on which sales contracts are transferred. "Sales and shipping by our partner" as well as the name of the relevant DQS partner product will then be displayed under the relevant DQS partner product.

When you order a DQS partner product, the product is shipped directly by the relevant DQS partner. For this purpose, we transfer your purchase data to the DQS partner. In this context, we only provide these personal data that are actually necessary to deliver the purchased product to you, namely your name, delivery address and language preference. If this is necessary for delivery, e.g. to arrange a delivery appointment, the relevant sales partner will also receive your telephone number.

Even if you purchase a product from a DQS partner, DQS remains responsible for processing your data. Your data will neither be processed jointly with a DQS partner nor on behalf of a DQS partner.

Note that DQS partners have their own privacy policy. You can usually find these on the relevant website of the DQS partner in question. DQS is not responsible for the privacy policy and data processing practices of the DQS partners.

Use of personal data for optimal shopping experience and advertising First of all, we make sure that our website works properly so that you can shop optimally. To do this, when you visit our website, we collect your IP address, data about your internet browser, any language settings and information about the settings of the operating system of the computer or mobile device you use to visit us. To recommend products to you, we use general customer behaviour and statistics.

By email
DQS regularly has offers, special promotions and news we want to share with you. We are happy to share these by email. If you have created an account with us and placed one or more orders, we will email you suggestions, information about our products and services based on your purchases and review requests, unless you have indicated that you do not wish to receive them.

Personalised advertisements outside our website
DQS and its advertising partners use your data to serve personalised advertisements to you through DQS's services and on other providers' websites and apps. As part of this, DQS uses common internet technologies. This enables us to advertise in a more targeted way, preferably to show you only those advertisements and offers that are actually relevant to you. This enables us to precisely tailor the needs of our users in line with personalisation and the discovery of new products, and to keep you interested in our services through a personalised shopping experience.

The advertising formats used by DQS and advertising partners of DQS include presentations on our website and app, ads in social networks (e.g. Facebook Ads, Instagram Ads, YouTube Video Ads) and advertising space, which are transmitted through the online advertising networks used by DQS.

DQS' advertising partners do not receive any data that allows them to contact you or identify you without your explicit consent. If you have consented to the use of click and search behaviour for personalised ads outside our website, we may recognise you outside our website thanks to cookies and the ad number associated with the device you are browsing with. If you do not consent to personalised ads outside our website, you will still see ads, including from DQS, only the ads will not be based on the data we have from you.

Our advertising partners only receive anonymous, encrypted reports from us containing information about the effectiveness and scope of the advertising activities we carry out. From these reports, we can, for example, find out how our advertising activities affected sales among different customer groups.

Third-party websites
This privacy statement does not apply to third-party websites connected to our website through links. We cannot guarantee that these third parties will handle your personal data reliably or securely. We therefore advise you to read the privacy statement of these websites before using them.

Payment in arrears with Klarna
DQS offers the possibility via the website to pay for an order in arrears via Klarna. After placing an order, all personal and address details are shared with Klarna via the payment provider (Buckaroo). Based on this, Klarna performs a credit evaluation. The privacy policy, and how Klarna handles personal data, is available for inspection on this page.

Cookies, or similar techniques, that we use
DQS uses functional cookies for the technical operation of the website. If consent is given, we also use analytical, advertising and social media cookies. If you do not give permission then ads will still be shown, but they will be random ads. The analytical cookies are used to determine anonymously how our users use the website. The advertising and social media cookies are used for marketing purposes.

A cookie is a small text file that is stored on your computer, tablet or smartphone the first time you visit this website. The cookies we use are necessary for the technical functioning of the website and your ease of use. They ensure that the website works properly and, for example, remember your preferences. They also allow us to optimise our website.

Social media share buttons
The DQS website may include share buttons to share pages on social media platforms such as Facebook, Twitter and Instagram. These buttons are pieces of code from the social media itself and use a cookie. This cookie remembers that a visitor is logged in, so that one does not have to log into Facebook, Twitter or Instagram again when they want to share something.

To see what they do with personal data they receive with this code, you can see the relevant privacy statements on their own websites:

Facebook: https://facebook.com/policies/cookies
Twitter: https://twitter.com/privacy
Instagram: https://www.facebook.com/privacy/policy/?entry_point=facebook_page_footer

These statements and links may change. We do our best to keep these links up-to-date.

Facebook Pixel
We use Facebook's cookie, Pixel. Its purpose is to ensure that you see relevant content from DQS on Facebook. Facebook stores data for as long as they need it to offer products and services. Data linked to your own Facebook account is stored until you delete your account, unless Facebook no longer needs this data.

Google Analytics
Our website also places cookies from the US company Google, as part of its "Analytics" service. We use this service to track and get reports on how visitors use the website, measure interest and improve the services we offer both to our customers and users. Google may provide this information to third parties if Google is legally required to do so, or insofar as these third parties process the data on Google's behalf. We have no influence on this.

You can opt out of cookies by setting your internet browser to stop storing cookies. In addition, you can also manage any information previously stored via your browser settings.

Your rights: view, amend or delete data
You have the right to view, amend or delete your personal data. In addition, you have the right to withdraw your possible consent to data processing or object to the processing of your personal data by DQS, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold on you in a computer file to you or another organisation named by you.

You can send a request to view, amend, delete or transfer your personal data or a request to withdraw your consent or object to the processing of your personal data to privacy@vanlier.nl with the subject ‘Personal data;.

To ensure that the request to view data is made by you, we ask you to send a copy of your proof of identity with the request. In order to protect your privacy, black out your passport photo, MRZ (machine readable zone, the strip of numbers at the bottom of the passport), passport number and citizen service number (BSN) on this copy. We will respond to your request as soon as possible, but within four weeks.

How we secure personal data
DQS takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. DQS ensures appropriate organisational, technical and physical security of your personal data.

If you have the impression that your data is not properly secured or there are indications of misuse, contact our customer service team at privacy@dqshoes.com.

Amendments to the privacy statement
This privacy statement is subject to change. DQS will occasionally update this privacy statement to reflect company and customer feedback. DQS encourages you to periodically review this statement to be informed of how DQS is protecting your data.

Contact
DQS welcomes your comments regarding this privacy statement. If you believe that DQS has not adhered to this statement, contact us at privacy@dqshoes.com.

DQS would also like to point out that you also have the option of submitting a complaint to the national regulator, namely the Dutch Data Protection Authority (AP).

Disclaimer
This website is the property of DQS. Access and use of this site is subject to this disclaimer and privacy statement. By using the site, the user accepts the conditions set out in the DQS disclaimer and privacy statement.

The information on this website is the responsibility of DQS. DQS takes the utmost care to ensure that the information on its website is reliable and up-to-date. However, DQS cannot guarantee that the information on this website is and/or remains correct and/or complete. No rights can therefore be derived from the contents of this website.

DQS is not liable for loss resulting from inaccuracies or incompleteness in the information offered, nor for loss resulting from problems caused by, or inherent in, the distribution of information via the internet, such as breakdowns or interruptions of, or errors or delays in, the provision of information or services by DQS or by you to DQS by means of the DQS website or otherwise by electronic means.

Furthermore, the information on this website is intended to provide general information to interested parties. This information can in no way be regarded as a substitute for professional advice. DQS also accepts no liability for any damage suffered as a result of the use of data and/or information provided by or on behalf of DQS via this website. DQS accepts no responsibility and/or liability for the content of websites to which or from which reference is made by hyperlink or otherwise.

DQS does not guarantee that emails or other electronic messages sent to it will be received and processed on time, and it accepts no liability for the consequences of not receiving or processing them or receiving or processing them too late. DQS also accepts no liability for the interception or misuse of electronic messages by third parties.

DQS is the holder (including copyrights, domain names, trademark rights, patents or other intellectual property rights) in respect of all information offered on this website. It is not permitted to copy, download, distribute or reproduce information from this website without the prior written consent of DQS.

All content that can be consulted via the website, including but not limited to the texts, sound and visual material, images, software, design, brands, logos, any other information and databases are subject to intellectual property rights which belong to DQS, its licensors and/or its partners. You may only use this content to make use of the website and the services offered on it. Without the express prior written consent of DQS, you may not use the content for other purposes, including but not limited to copying and/or publishing the content or providing it to third parties, whether or not for commercial purposes, unless this is permitted by mandatory law.