Customer service

When ordered before 15:00, usually delivered the next day. However, this depends on how busy DHL is, unfortunately there is nothing we can do about this other than send your shoes the same day

We are sorry to learn that your order has been cancelled. There may be the following reasons for an order being cancelled:

• We did not receive the payment.
• Did you pay with Klarna? They may have rejected the payment. In this case, it is best to contact Klarna.
• Due to a system error, the stock is incorrect. Unfortunately, we don't have the product to deliver to you.

If you have not used Klarna as a payment method, we would like to ask you to contact us, and we will try to find a solution together.

Returns are generally processed the same day at the warehouse. This may sometimes happen a working day later. If you have not received your refund after 5 working days, please contact us and together we will look for a solution.

Usually this is within three working days of processing a return. If you have not received your refund after 5 working days, please contact us and we will look for a solution together.